Privacy Policy

This Privacy Policy explains how AZ Care Pharmacy (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use our website, mobile application, or related services (the “Service”).

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect different types of information to provide and improve our services.

Personal Information

While using our Service, you may be asked to provide personally identifiable information, including but not limited to:

• Full name

• Email address

• Phone number

• Address, city, state/province, postal code

• Payment and billing details

• Cookies and usage information

Usage Information

We may automatically collect information about how the Service is accessed and used, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time and date of visits

• Time spent on pages

• Diagnostic and analytics data

Cookies & Tracking Technologies

We use cookies and similar technologies such as tags, scripts, and beacons to enhance user experience, analyze usage, and improve our Service. You may configure your browser to refuse cookies or notify you when cookies are being used. However, some features of the Service may not function properly if cookies are disabled.

Types of Cookies We Use

• Session Cookies – Required for operating the Service

• Preference Cookies – Used to remember your settings and preferences

• Security Cookies – Used to enhance platform security

How We Use Your Information

AZ Care Pharmacy uses collected information for purposes including:

• Providing and maintaining our Service

• Processing orders and deliveries

• Managing customer accounts

• Responding to inquiries and support requests

• Improving website functionality and customer experience

• Monitoring Service usage and performance

• Sending service notifications and updates

• Preventing fraud and resolving technical issues

• Providing promotional offers and marketing communications (where permitted)

Security & Privacy

Protecting your privacy and personal information is important to us. We implement reasonable security measures including, but not limited to:

• Secure Socket Layer (SSL) encryption

• Firewalls and secure server technologies

• Restricted access to sensitive information

Payment Security

We do not store or directly access your financial or card details. All online payments are securely processed through authorized payment gateway providers and banking partners.

Data Retention

We retain your information only for as long as necessary to:

• Process orders and deliveries

• Handle refunds and customer support requests

• Comply with legal and financial obligations

• Provide subscribed promotional communications

Information Sharing

Your personal information will only be shared with parties directly involved in delivering our services, such as:

• Licensed pharmacy and dispensing teams

• Delivery service providers

• Authorized payment processors

We do not sell or share customer information with third parties for independent marketing purposes without your consent.

Customer Profile Information

We may collect information such as:

• Name

• Gender

• Date of birth

• Purchase history

This information may be used to personalize offers, promotions, and customer rewards such as birthday offers.

Account Deactivation

You may request account deactivation at any time. Once requested, personal account information will be deleted within 90 days, except where retention is legally required.

Data Transfer

Your information may be transferred to and stored on servers located outside your country or jurisdiction where data protection laws may differ. By using our Service and providing your information, you consent to such transfers and processing.

AZ Care Pharmacy takes all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.

Disclosure of Information

We may disclose personal information if required to:

• Comply with legal obligations

• Protect the rights or property of AZ Care Pharmacy

• Investigate potential violations or fraud

• Protect customer or public safety

• Defend against legal claims or liabilities

Service Providers

We may engage trusted third-party companies and individuals to assist with:

• Website hosting

• Payment processing

• Delivery services

• Customer support

• Analytics and system monitoring

These providers may access personal data only to perform services on our behalf and are obligated to keep the information confidential.

Analytics

We may use third-party analytics tools such as Google Analytics to better understand how users interact with our Service.

Google Analytics may collect information regarding website traffic and user behavior. Google may use this data according to its own privacy practices.

You may opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

For more information, please refer to Google’s Privacy Policy.

Third-Party Links

Our Service may contain links to external websites not operated by AZ Care Pharmacy.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

Children’s Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without parental consent, we will take steps to remove such information promptly.

Data Deletion & Account Removal

Users may delete their account and personal data by:

• Logging into their customer account

• Navigating to “Personal Information” or “Personal Data”

• Selecting the “Delete Account” option

• Confirming the deletion request

Upon confirmation, personal data will be permanently removed from our systems where applicable.

However, transaction records and order history may be retained for legal, accounting, fraud prevention, and financial compliance purposes.

Customer Data Usage

Customer information such as:

• Name

• Email address

• Phone number

• Delivery address

• Order history

is collected solely to:

• Process and deliver orders

• Provide customer support

• Improve service quality

• Send promotional messages, SMS, or email campaigns related to AZ Care Pharmacy

Customer data is treated as strictly confidential and will not be shared with third parties for unrelated marketing purposes without consent.

Changes to This Privacy Policy

AZ Care Pharmacy reserves the right to update or modify this Privacy Policy at any time.

Any updates will be posted on this page along with the revised effective date. Continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

We encourage users to review this page periodically for updates.