AZCare Pharmacy

Terms & Conditions

This online pharmacy e-commerce platform is owned and operated by AZ Care Pharmacy, a fully licensed and registered pharmacy provider operating in accordance with the applicable laws and regulations.

Our goal is to extend the quality healthcare services we provide in our physical branches directly to our customers through a secure, convenient, and reliable online platform accessible anytime and anywhere.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions, including but not limited to the User Agreement, Order & Cancellation Policy, and Privacy Policy. If you do not agree with any part of these terms, please discontinue the use of this website immediately.

These Terms and Conditions apply exclusively to the use and access of the AZ Care Pharmacy online platform. This website may include links to external third-party websites or services for your convenience. However, AZ Care Pharmacy does not control or assume responsibility for the content, policies, or practices of any third-party websites or services.

Please review these Terms and Conditions carefully before accessing the website or placing any order for products and/or medicines. By continuing to use this website or placing an order, you agree to comply with these Terms and Conditions.

1. ACCOUNT REGISTRATION AND ACCESS

Customers may access the AZ Care Pharmacy online platform by creating an account and providing the required personal information for registration.

• AZ Care Pharmacy reserves the right to amend, update, add, or remove any part of these Terms of Use at any time without prior notice.

• Any updates or modifications will be published on the website, and it is the customer’s responsibility to review these changes periodically.

• Continued use of the website and services after any updates signifies your acceptance of the revised Terms and Conditions.

• If you do not agree with any future changes, you must discontinue using the website and its services.

• By using our services, you also consent to the collection and use of technical and operational data necessary for support, service enhancement, and website functionality. Such information will only be used to improve our services and will never be disclosed in a personally identifiable form.

2. SECURITY & PRIVACY

Protecting our customers’ privacy and personal information is a priority at AZ Care Pharmacy. We implement appropriate security measures including, but not limited to:

• Advanced security technologies such as firewalls and Secure Socket Layer (SSL) encryption to safeguard information submitted through the website.

• AZ Care Pharmacy does not store or directly access customers’ financial information. All online payments are securely processed through authorized banking and payment gateway providers.

• During your use of the website, we may collect personal information required for account creation, billing, order processing, delivery, customer support, and related services.

• Personal information will only be retained for as long as necessary to process orders, manage refunds, respond to inquiries, or provide promotional updates where consent has been given.

• Customer information will only be shared with parties directly involved in fulfilling services, such as our pharmacy team and authorized delivery personnel.

3. PRODUCT PRICING & UPDATES

All prices displayed on the website are listed in the applicable local currency unless otherwise stated.

• Delivery charges, service fees, or insurance-related charges may apply and will be added during checkout depending on the selected delivery method.

• While AZ Care Pharmacy strives to ensure pricing accuracy at all times, technical or human errors may occasionally occur. In such cases, customers will be notified promptly, and appropriate corrective actions will be taken.

• Product prices, availability, and promotions are subject to change without prior notice.

4. PRODUCT LISTINGS & DESCRIPTIONS

AZ Care Pharmacy aims to provide accurate and updated product information at all times. However:

• Product descriptions, images, packaging, usage instructions, and specifications may occasionally vary slightly from the actual product received.

• Such variations may result from manufacturer updates, catalog information, or typographical errors.

• We reserve the right to correct or update any inaccurate information on the website without prior notice.

5. PLACING ORDERS

When placing an order through our website, customers may be required to provide personal and delivery information necessary for processing and fulfillment.

• Customers are encouraged to ensure all information submitted during checkout is accurate and complete to avoid delays or delivery issues.

• In cases where incorrect or incomplete information is provided, AZ Care Pharmacy may contact the customer to verify or obtain additional details before processing the order.

• AZ Care Pharmacy reserves the right to refuse, delay, or cancel any order where additional verification is required, particularly for prescription medicines or regulated products.

6. TRACKING YOUR ORDERS

Once an order has been successfully placed and payment confirmed, customers will receive an order confirmation via email or other registered contact details.

• Orders are generally processed within 24 to 48 hours, subject to stock availability and verification requirements.

• Same-day delivery is not guaranteed and may be affected by holidays, peak hours, weather conditions, or operational circumstances.

• Customers may contact AZ Care Pharmacy customer support for assistance regarding order tracking and delivery updates.

7. CANCELLING OR REVISING YOUR ORDERS

Customers are encouraged to carefully review their orders before final confirmation to avoid unnecessary revisions or cancellations.

Before placing an order, please ensure:

• The selected products and quantities are correct.

• Product names and descriptions match the prescription or intended requirement.

• Any prescription uploaded through the website is valid and issued by a licensed medical practitioner.

• If uncertain about any product or medication, customers are advised to consult their physician or contact one of our licensed pharmacists for assistance.

AZ Care Pharmacy reserves the right to approve or reject cancellation and modification requests depending on the order status and product category.

8. DELIVERY SERVICES

AZ Care Pharmacy provides secure and reliable delivery services to ensure purchased products are delivered safely and efficiently to customers’ doorsteps.

Estimated delivery timelines may vary depending on location, product availability, and operational circumstances.

9. PAYMENT METHODS

AZ Care Pharmacy accepts approved online payment methods including Credit Cards, Debit Cards, and Cash on Delivery (COD), where applicable.

By submitting payment details, you confirm that:

• You are at least 18 years of age.

• You are legally authorized to use the selected payment method.

• You authorize AZ Care Pharmacy or its payment service providers to process payment for all purchased items and applicable charges.

Orders with unsuccessful or incomplete payments may be automatically cancelled.

10. PAYMENT RECEIPTS

Customers will receive an official invoice or payment receipt upon successful delivery or completion of their purchase.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, AZ Care Pharmacy, including its affiliates, employees, agents, suppliers, and representatives, shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use of this website, including but not limited to loss of profits, products, services, or data.

This limitation applies regardless of whether such damages were foreseeable or communicated in advance.

12. APPLICABLE LAW

These Terms and Conditions, along with any disputes arising from the use of this website, shall be governed and interpreted in accordance with the applicable laws and regulations of the relevant governing jurisdiction.