Shipping Information

Thank you for choosing AZCare. Please read our shipping policy carefully before placing your order.

1. Order Processing

• Orders are processed after confirmation by the AZCare team.

• Processing time is generally within 24 hours (excluding Sundays and public holidays).

2. Delivery Time

• Estimated delivery time is 2–7 business days, depending on your delivery location.

• Delivery timelines may vary due to weather conditions, courier delays, festivals, or other unforeseen circumstances.

3. Payment Method

• AZCare currently offers Cash on Delivery (COD) only.

• Please keep the exact payment amount ready at the time of delivery.

4. Prescription Medicines

• Prescription medicines may require a valid doctor's prescription.

• Uploading a prescription during checkout is optional.

• However, the AZCare delivery partner will verify the prescription at the time of delivery before handing over prescription medicines.

• If a valid prescription is not available during delivery, the prescription medicines may not be handed over.

5. Delivery Availability

• Delivery is available only in serviceable locations.

• If your address is not serviceable, our support team will contact you.

6. Order Acceptance

• AZCare reserves the right to cancel or refuse any order due to product unavailability, pricing errors, or regulatory requirements.

7. Damaged or Incorrect Orders

• If you receive a damaged, expired, or incorrect product, please contact our customer support within 24 hours of delivery.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact the AZCare customer support team.